The Solution Manager owns and drives end to end solutions through working with key business clients and engineering groups to engineer end to end process and IT solutions. The Solution Manager works closely with business owners to gather customer requirements, translate them into clear compelling business cases and requirements documents, and then implement them to deliver solutions. Successful Solution Managers are detail oriented, yet still able to see the big picture and work with the business to drive a strategy which optimizes the IT investment.
The Solution Manager works closely with program management with regards to the development, test, and release/support teams throughout the SDLC process. In addition, the solution owner will work with program management to help define operational processes, drive the launch, adoption, and training, support program development and execution, track customer feedback in order to build improvements into future solution requirements.
As a Solution Manager this person will be responsible for :
– Collaborating with business partners to find alternatives and solutions to business challenges.
– Seek out systems solutions (either internal to client or external 3rd party solutions) that can be leveraged to meet business requirements.
– Engage the business client early and effectively building solid relationships