Saed is responsible for the highest level of the implementation – building the system that the consultant has described and agreed with the customer. They have the challenge of thinking big: how the system is going to look overall, how it’s going to be divided up and how those pieces are going to cooperate. They too don’t need to know all the detail, because it doesn’t matter at the higher levels.

Within the organization, they are responsible for technical oversight and any system decisions or advice. They’re responsible for maintaining their designs and updating them in the face of new information and challenges.